Service
FAQ
Where is Demuda's factory located? Is it open for visits?

Our factory is located in Guangzhou City, Guangdong Province, China. Visits are definitely welcome! You can leave your contact information on our official website, and we will send you our factory video and arrange a receptionist for you.

How to become a Demuda agent?

① Fill in the contact form on our website or call us.

② Our sales representative will contact you within 24 hours.

③ Complete the one-time threshold payment for agents.

④ Obtain agent authorization and enjoy VIP services.

About Replacement of Spare Parts

If you find missing spare parts upon receipt, lose spare parts during installation, or damage spare parts during use, please check the spare parts list to confirm the missing/damaged parts, and contact us for replacement.

Where can I find the data sheet for the equipment I want to know about/have purchased?

Go to "Products" in the top navigation bar, find the product by category, click to enter the product details page, and click "Download" to get the product data sheet.

How can I contact Demuda's after-sales service for faster assistance?

Please submit your inquiry through our official website. To ensure a prompt response, kindly provide the necessary information in the following format:

Content: Equipment name + model, description and current status of the product issue, purchase location and salesperson's name

Attachments: Front picture of the product, pictures of damage/malfunction, etc.

We usually respond within 2-5 working days. Please understand that we need time to handle your inquiry carefully.

+86-15899956967
admin@dmdpower.cn